Frequently Asked Questions

Frequently Asked Questions

Wondering how long it will take to find a tenant for your property? Want to know how often you'll receive rent payments if using a property manager? Here are some of the most common questions we receive from landlords. 

  • Owning a rental property is challenging. You need to find good tenants, deal with maintenance issues, carry out inspections, know and comply with the Residential Tenancies Act, and chase unpaid rent (all while trying to do your day job). As property managers, we’re experts on New Zealand property management law, and having us manage your property saves you time, stress, and the risk of being penalised for something you may not have realised was unlawful.  

    Furthermore, if you are a self-managing landlord are you are going to be out of the country for more than 21 days you are legally required to assign someone to manage your property in your absence (it doesn’t have to be a professional property manager but we highly recommend you consider putting your property in competent hands while you are away). 

    For more reasons to use a property manager read our blog.

  • Over the years, we’ve honed our processes to make sure we get the right tenants in the right properties. All Propertyscouts property managers follow our proven step-by-step process to ensure you end up with excellent tenants. You can find more information on this process in our Landlord Information Pack. 

  • Demand for rental properties across the country is currently very strong. Most of us at Propertyscouts are property investors just like you, so we know what it’s like to have a property vacant. Rest assured, if your property is vacant we’ll do all we can to get it rented as soon as possible.

  • The simple answer is nothing - Propertyscouts will continue to pay you disbursements regardless of whether a tenant has paid their rent (for up to 4 weeks). We’ll work with the tenants in the background to ensure that it won’t be an ongoing issue. If it is likely to become a bigger problem, we’ll let you know.

  • We’re so confident about our proven property management processes and services that we offer our landlords a simple and straightforward rental guarantee. If (for any reason) a tenant is unable to pay rent, we’ll make the payment on their behalf for up to four weeks. Also, if the tenant defaults on the tenancy for any reason, we’ll find and place new tenants at no cost to you.

  • We consider property maintenance to be an important part of our role and unlike most property management companies, we don’t charge any additional fees for arranging repairs and maintenance. Our well-established relationships with professional trade contractors means we can arrange for repairs and maintenance to be carried out efficiently and cost-effectively. We’re also happy to work with your preferred contractors.

  • All of our locally owned and operated franchises specialise in property management and investment. It’s our job to make owning a rental property as easy as possible and give you peace of mind that your property is in the very best hands. With Propertyscouts, you get to retain control of your property while leaving the day-to-day administration to us.

  • Often, we have tenants in our database who we know are looking for particular properties and can lease your property without advertising it! When advertising on our own website there are no advertising costs. However, when your property is listed on the likes of Trade Me and we will pass the cost on to you. When we do advertise, we use tried and true platforms and can tailor your marketing package to your needs. This ensures the money you spend on advertising your property isn’t wasted.

  • Rent is collected from tenants on a weekly basis, beginning with a week in advance. It is stored in a Trust account for safe keeping until it is disbursed to you.

  • We guarantee disbursements to owners twice monthly. Disbursements are made up of rent payments less any deductions (such as our management fee and any invoices we have paid on your behalf).

  • Our team will discuss our fees with you after they have visited the property and discussed the service required. We will always be completely transparent with our fee structure before we take on a new management.

  • We test for meth before and between most tenancies (even if your property is brand new). We do this to ensure the responsible parties can be held liable should the worst-case scenario come to pass. Here is an article we wrote that will help you understand why it’s so important!

Looking for more answers?

Get in touch with your local Propertyscouts office!

If you can't see the answers you're looking for, get in touch with your local property management experts to request a FREE Landlord Information Pack.

Get in touch with your local Propertyscouts office!