From Maintenance to Marketing: The Comprehensive Role of a Property Manager
28 April 2023

From Maintenance to Marketing: The Comprehensive Role of a Property Manager

If you're a real estate investor or landlord in New Zealand, you may be considering hiring a property manager to help manage your rental properties. A property manager is a professional who can handle a wide range of tasks related to rental property management, from maintenance to marketing.

Although working with a property manager can make property ownership hassle-free, it's crucial to understand what to expect from a property manager before hiring one. In this article, we'll explore the comprehensive role of a property manager and what you can expect when working with one.

Key Roles and Responsibilities of a Property Manager

Tenant Management and Screening

One of the most critical responsibilities of a property manager is tenant management and screening. A good property manager will find and screen tenants to ensure they are reliable, financially stable, and likely to pay rent on time. Additionally, the property manager will handle all communication with tenants, including rent collection, maintenance requests, and resolving disputes. A property manager should be experienced in managing tenants and have a thorough understanding of New Zealand's tenancy laws as well as the Office of the Privacy Commissioner (OPC) guidance for landlords and property managers.

Property Maintenance and Repairs

A property manager's role is to maintain the property and ensure prompt repairs as needed. This includes regular inspections, organising routine maintenance, and handling emergencies. A good property manager will have a network of reliable and affordable contractors to carry out repairs and maintenance work.

At Propertyscouts, we’re big believers that coordinating maintenance and repairs is an essential part of our job, and we do not charge extra fees for doing it. We understand that property management requires round-the-clock attention, and emergencies can occur at any time. That's why we're contactable 24/7, 365 days a year.

Rent Collection and Financial Management

In addition to other responsibilities, a property manager is responsible for rent collection and financial management. They collect rent from tenants and ensure prompt payment to the property owner. They also handle bill payments and maintain accurate financial records, including income and expenses. Providing regular financial reports to the property owner is a crucial part of a good property manager's job, as it enables them to track their investment's performance.

Legal Compliance

New Zealand has specific laws and regulations regarding rental properties, and property managers must ensure that properties and their practices comply with these laws. A property manager will stay up-to-date with any changes to rental laws and regulations, ensure that all necessary permits and licenses are in place, and handle any legal issues that arise.

Marketing and Advertising

A property manager is responsible for marketing your rental property to potential tenants. This includes creating listings, taking photos, and advertising your property on various platforms. A good property manager will have experience in creating effective marketing campaigns that attract high-quality tenants.

Communication and Reporting

Effective communication is essential for a successful working relationship between property owners and property managers. Even if owners prefer a hands-off approach, a property manager should prioritise communication and transparency. They should still provide regular updates on the status of the property, including any maintenance or repair work carried out, tenant feedback, and financial reports.

What to Expect When Working with a Property Manager

When working with a property manager, you can expect them to handle all aspects of rental property management, from finding and managing tenants to handling maintenance and repairs, managing finances, ensuring legal compliance, and marketing your property. They will communicate regularly with you, providing updates on the status of your property and handling any issues that arise. By hiring a property manager, you can free up your time and enjoy hassle-free property ownership.

The bottom line…

Property managers play a comprehensive role in managing rental properties in New Zealand. They handle everything from maintenance to marketing, and their goal is to maximise the return on your investment while providing high-quality service to your tenants. By hiring a property manager, you can ensure that your rental property is well-managed and that you can enjoy a stress-free rental experience. Before hiring a property manager, it is essential to research and interview several candidates to find the right fit for your property and your needs.