Consistent cash flow is the foundation of successful property investment, and reliable rent collection is at the heart of what we do. At Propertyscouts, we handle every aspect of rent collection, bond lodgement with Tenancy Services, and arrears follow-up. Rent payments are collected directly into our trust account on the agreed date, then distributed to you promptly with a clear financial statement. At the start of every tenancy, we collect the bond and complete the bond lodgement as required by law, maintaining detailed records for a fair refund process at the end.
Even with thorough screening, rent arrears can occasionally occur. The key is how quickly and professionally they are handled. If rent is not received by the due date, we contact the tenant immediately. If payment is not made within five days, we issue a formal 14 day notice to remedy. If the notice period expires without resolution, we begin the Tenancy Tribunal application process. We keep you fully informed at every step. For situations where a tenant is not paying rent in NZ, our property managers are experienced in finding practical solutions where possible, such as temporary payment plans, while always protecting the landlord's position.
One of the biggest concerns for landlords is the risk of missed payments. That is why Propertyscouts offers a guaranteed rent promise across our network. If a tenant we have placed misses a payment, we cover up to four weeks rent from our own pocket, a genuine rental guarantee that sets us apart. We also provide free rental appraisals to ensure your property is achieving the right market rent, which can shift significantly over time in NZ, and many landlords are charging less than their property is worth. Even small adjustments can add up to thousands of dollars a year.